E2E (end-to-end) collection prоcess

Goal and task

The main GOAL is to improve and optimize collection processes, establish a clear organizational structure with divided roles and responsibilities, monitoring and reporting that will allow clarity in monitoring collection.

Scope of service

The service includes redesign of workflows, organizational structure and introduction of new procedures for more efficient distribution of activities and responsibilities with the ultimate goal of optimizing collection, increasing effectiveness and establishing a system for continuous monitoring.

  • Analysis of existing activities
  • Identifying automation opportunities
  • Development of Early Warning System (EWS)
  • Setting Key Performance Indicators (KPI)

Benefits for the bank

  • Creating, improving and standardizing work processes and activities.
  • Reducing costs and financial losses for the Bank.
  • Reducing potential problem placements.
  • Absorbing a larger volume of objects compared to current exposure levels.

Results

  • Improving and optimizing collection processes (early and late collection).
  • Clear allocation of tasks and responsibilities within the Bank’s organizational structure.
  • Identification of EWS and KPIs.
  • Process automation.
  • Collection model.
  • Procedures, blueprints and forms for the work process.